Why Laboratory Grown Diamonds?

• Ethical:

Lab grown diamonds are free from the ethical issues often associated with mined diamonds, such as financing armed conflict, forced labor, violence and exploitation.

• Mine free:

  The production of lab-grown diamonds typically has a lower environmental impact compared to diamond mining, especially open-pit mining, which can cause significant environmental degradation including deforestation, soil erosion, water pollution, and loss of biodiversity, often in vulnerable regions with limited environmental protections.

• Cost Effective:

  Lab grown diamonds are generally much cheaper than mined diamonds of the same quality.

• Identical in composition:

  Lab grown diamonds are chemically, physically, and optically identical to mined diamonds. They have the same hardness, brilliance and fire, making them indistinguishable from mined diamonds.

Why are your prices so low compared to other similar retailers?

We work directly with lab diamond manufacturers and jewellers, and do not currently have any brick and mortar stores, this keeps overheads low and we can pass those savings on to you. There are many other retailers with similar overheads to TDC and to put it simply, we aren’t marking up our pieces as much as our competitors. We believe the new-found accessibility and affordability that came with the advent of laboratory created diamonds should be available to everyone.

Do your diamonds come with certification?

All diamonds over 1 carat come with certification, generally from IGI as they are considered to be the experts when it comes to laboratory grown diamonds.

What if I don’t know my ring size?

See the find your ring size section below!

What do “Available Now” and “Made to Order” mean?

“Available Now” means we have the item in inventory and can have it on it’s way to you within 2 - 5 business days.

“Made to Order” means this piece will be made specifically for you, with your input we will select the size, metal type, and diamond to meet your specifications, as well as any customisation you request. Due to these pieces being custom made, there is 4 - 8 week turnaround time.

What is your returns policy?

We want you to be happy with your purchase, so if you feel there are any problems with the quality of our jewellery please feel free to contact us at tasmandiamondco@outlook.com within 7 days of delivery and we will be happy to offer a return or exchange. We do not offer returns or exchanges for change of mind.

How are orders shipped?

Shipping on domestic orders is free of charge. Domestic orders are shipped express via Australia Post and insured up to $5000 at no extra cost, with a signature required upon receipt. Please check the Australia Post website or tracking for expected delivery times in your area.

Do you accept international orders?

Yes, international orders will be posted via Australia Post International Express and incur a $150 (AUD) postage fee, they are also insured up to $5000 (AUD) at no extra cost.

Please note that all customs and import duty fees are the customer's responsibility to pay. Although charges are not always incurred, assessment of duties and import taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Customs and duty fees are determined by the customs agency within the destination country.

Please keep in mind that postal and customs delays can significantly alter estimated delivery times.

What does the custom jewellery process look like?

Step 1: Fill in the form on our custom page or contact us at tasmandiamondco@outlook.com and tell us about what you want to create.

Step 2: We will send you a quote to make your jewellery and you can decide if you want to proceed with us.

Step 3: If you decide to proceed, we will request a 50% non-refundable down payment on the quoted amount.

Step 4: Design: We’ll have a CAD (Computer Aided Design) created for you - this is your opportunity to change or tweak the design to your liking and let us know of any changes you want to make.

Step 5: Diamond Sourcing: Pictures and videos will be sent to you of your diamond as well as any associated certifications. If you don’t like that diamond for any reason, let us know and we’ll send you more options.

Step 6: Production: Production can take anywhere from around 4 - 8 weeks, though sometimes shorter, rarely longer. Some designs may take longer to allow time to custom cut diamonds etc. Please let us know early on if you are working on a specific timeline so we can communicate this to our jeweller.

Step 7: Upon completion of production, our jeweller sends us some pictures and / or videos of the completed piece which we will send on to you. This is your chance to view the completed piece, if anything doesn’t seem up to standard, let us know! We can ask our jeweller to make some last minute minor changes if needed, though obviously this may incur further cost if the changes differ from the agreed-upon CAD.

Step 8: Once we receive the piece, we perform some in-house QC. This only takes a day or two, we want to be sure all our jewellery is up to our high standards before it’s sent out!

Step 9: We will request that you pay your remaining balance.

Step 10: Your new jewellery piece will be posted to you, insured, via Australia Post.

For most orders the whole process is completed within around 3 - 4 weeks.